• University Graduate • Excellent people management skills. • 10+ years’ experience in similar work environment in supervisory position (at least 3 years in managing people). • Has strong Sales and customer focus and ability to think creatively and work under pressure. • Excellent presentation skills. • Good team player with result driven attitude. • Business sensitive • Adaptable and versatile. • Retail banking sales management skills • Networking skills to engage with and work with internal and external stakeholders. • Knowledge of Microsoft Office, CRM, and Bank Systems Ability to delivery against stretched targets and timelines while undertaking multiple projects • To manage the team of BDO/ EC and ensure that all activities are directed to meeting sales targets. • To develop and implement sales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved. • To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources. • Directly responsible for all sales KPIs / KPAs delivery. Moreover, to ensure all sales teams meet assigned targets along with growing the portfolio through cross sell in line with bank's SLAs, service quality and controls. • Liaise between team and business to ensure achieving assigned goals / targets in line with bank’s policies and regulations. • Business Development in coordination with Product Team to ensure optimal profit for the organization by acquiring new clients and tapping into existing clients (Upsell, Cross-Sell). • Ensure adequate data availability in coordination with BIU Team on monthly basis for all Sales activities. • Performance management on daily/weekly/monthly basis to ensure maximum productivity. • Ensure proper Head count management and hiring plan as per yearly budget. • Lead analysis to provide constructive feedback on quality of Leads received via various channels through firsthand observations to improve Sales and generate good Leads. • Assisting offshore Teams in mandatory document collection timely. • SLA/Process management • Timely SOP reviews and update in coordination with DBC Governance Team. • To develop and maintain optimum level of service quality and internal customer by ensuring TAT is achieved as per agreed SLAs to avoid customer complaints. • Ensuring all activities are performed within the Governance framework To work with business partners/channels, stakeholders across segments to identify business opportunities improve products and propositions and enhance pre and post sales experience for the