Our client, a leading financial services organization in Dubai, is seeking a Senior Support Engineer – Application Support to manage and support mission-critical banking applications. This role requires strong expertise in production support, incident management, and maintaining high availability of enterprise systems within a regulated environment. Key Responsibilities • Provide L2/L3 production support for banking applications built on .NET Core and Angular • Monitor and ensure high availability, performance, and reliability of critical systems • Investigate and resolve production incidents, including application errors, performance bottlenecks, and integration failures • Support microservices-based architecture, including troubleshooting Kafka message flows and distributed systems • Perform root cause analysis (RCA) and implement preventive measures to avoid recurrence • Analyze logs, traces, and metrics using Azure Monitor and Application Insights • Work closely with development, architecture, and DevOps teams to deploy fixes and enhancements • Ensure adherence to banking security, compliance, and audit requirements • Communicate effectively with business stakeholders during incidents and provide timely updates • Participate in on-call support rotations, if required Required Skills & Technical Expertise Backend & APIs • Strong hands-on experience in .NET Core 6 and Entity Framework • Experience in troubleshooting REST APIs and backend services Frontend Awareness • Working knowledge of Angular 8+ Database & Data Handling • Expertise in Azure MS SQL Managed Instance • Strong SQL skills for data analysis, troubleshooting, and performance tuning Architecture & Systems • Experience with microservices architecture, including CQRS and choreography patterns • Understanding of distributed systems in a high-availability environment Messaging & Integration • Hands-on experience with Kafka and Red Hat AMQ Monitoring & Logging • Proficiency in Azure Monitor, Log Analytics, and Application Insights Caching & NoSQL • Experience with Redis and Cosmos DB Testing & Tools • Familiarity with NUnit • Experience using Postman and cURL for API testing Identity & Access Management • Experience with Keycloak (IDAM) Preferred Experience • Prior experience supporting core banking, payments, or financial systems • Exposure to regulatory and compliance environments within banking or financial services • Experience handling high-volume, transaction-based systems Soft Skills • Strong analytical and problem-solving skills under pressure • Excellent communication and stakeholder management skills • Ability to work in a 24/7 support environment • High level of ownership, accountability, and attention to detail